Track Order

Track Your Package

Thank you for shopping with Casezity! You can track your order using the tools below. If you have any questions or need assistance, please contact us at casezity@gmail.com.

Track Here (4PX Express)

Track Here (17Track)

If you cannot find the tracking details, please contact us!

Email: casezity@gmail.com

Instagram: @casezity

After You've Purchased

When Will My Order Be Processed?

We process orders between Monday and Friday. Orders are typically processed within 7 business days and shipped the next day after processing. Please note that we do not ship on weekends.

During holidays and sale seasons, processing times may be longer. Please allow extra time for your order to be processed.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Shipping costs depend on the package weight and delivery location. Customers are responsible for customs duties and taxes for international orders.

Tracking

As the receiver, it is your responsibility to track your order and provide any necessary documentation to customs or the courier. If the order is returned due to unsuccessful delivery, we cannot process a refund or replacement, and you may need to place a new order.

Delivery

Your local customs office may require additional documentation, which could delay delivery. Packages are typically delivered by your local post office or courier. If you are not home, a notice card may be left with instructions for collection.

Cancellation/Changes

If you need to change or cancel your order, please contact us immediately. Once your order has been processed or shipped, changes or cancellations cannot be made.

Please note: Orders that have already been packed or shipped cannot be canceled.

Customs and Taxes

The prices displayed on our site are tax-free in US dollars. You may be responsible for customs duties and taxes upon delivery. These charges are determined by your local customs office and are not covered by Casezity.

Free Shipping

Free shipping applies to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Orders are shipped using economy shipping.

Note: Due to high order volumes, shipments may take longer than usual. We appreciate your patience and understanding.